SCAN 66-2

All wood-fired Scan products are made of high-quality materials and subject to strict quality controls before leaving the factory. We give a warranty of 5 years on manufacturing errors or defects. 

You must quote your stove‘s product registration number when you contact us or your authorized Scan dealer with a warranty claim. 

The warranty covers all parts which in the opinion of Scan A/S require repair or replacement due to manufacturing or construction error.

The warranty applies to the original purchaser of the product only, and is not transferable (except on prior sale). The warranty covers only damage caused by manufacturing or construction errors.

We strive to supply goods in excellent condition. Some of our products are both heavy and fragile, and need careful handling until installed. We will repair, refund or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturers guarantee. We cannot accept return of products which are damaged after delivery. If you wish to return part or all of your order please email sales@woodstovetrading.co.uk ensuring you quote your order number and the date you received your goods. You must confirm that the goods are in the original packaging, unused in anyway and that we are able to inspect the goods before signing for them. Failure to do this will result in no return number or address being issued. Items returned to us must be sent by recorded delivery. All spare parts are non-returnable and non-refundable due to being a special order.

Please see our Shipping Policy/Delivery Terms and Conditions for more information.